ACTIVE INCIDENTSTOURNAMENT MODEPLAYER · MEDIUM · WEEK 10 PTSOPEN CASES10100% workload guide 30ACTION REQUIRED0CSR intervention neededAVG DEADLINE DELTA0.0 dnegative early · positive lateFINANCIAL EXPOSURE€0unbilled late feesPERFORMANCE SCORE0Getting startedMANAGEMENT CONFIDENCE78fast-track supportWORKLOAD28%manageable
CASE COCKPIT
Counterpart returns
You are playing Counterpart Tycoon: Participative Innovation Edition.For the full gaming experience, play Counterpart Tycoon Classic →
CHOOSE YOUR SHIFT
How do you want to play?
PI EDITION
Complex processes. Learn by playing.
Become a CSR for five short days. Coordinate returns with internal teams, handle surprises and discover what makes a process move.
A compact innovation experience · English · about 5–7 minutes
Playing with colleagues? Use a shared case pack
Same code, difficulty and version start with the same cases. Decisions can change what follows. No competition or leaderboard. Leave blank for fresh random cases.
Every player enters the same code, duration and difficulty on their own computer. The generated scenario sequence will match; decisions determine the result.
No HR recovery. Management confidence at 0 means sudden death. Any recognized cheat code means immediate disqualification.
CUSTOM SIMULATION
Build your own Monday.
MANAGEMENT INTERRUPTION
You have been summoned.
WEEK 1 · FRIDAY 17:00
Week 1 closed.
B
Discuss: What did another team need from you? What could have prevented the extra work?
Optional: help improve CTPI
Answers stay here. Copy them into the feedback form if you wish.
Faster Regular arrivals, automatic refill below two open cases, and less learning-screen clutter.
1.6 · Small requests, clearer handovers
Five rotating request choices, at most one relevant practice per week. Clock paused, no scoring effects. Optional Friday replay of the same case with a clearer handover.
1.5 · From coordination to learning
Consistent receipt states, fair outcome scoring, accurate contact reflection, stable Friday saves, shared case packs and a practical handover comparison. Three explored topics complete the introduction; continued play remains available.
1.4 · PI Edition
Weekly estimate-and-reveal reflection, actual contact and counterpart counts, ten rotating real-work learning cards and explained multiple-choice questions. Quicker direct clarification, written agreement notes and resumable learning with no answer penalties.
1.3 · PI Edition
Authentic notification languages, concise write/call/visit choices with a shared purpose, CSR Manager coordination, automatic routine receipts and early-return recovery without extra CSR paperwork.
1.2 · PI Edition
Classic case paths restored: customer clarification before wrong-unit decisions, corrected-part shipment or agreed order adjustment, original SAP self-resolution and Key User/GISSO support. Customer enquiries added where their evidence matters.
1.1 · PI Edition
Case-specific actions, Quality investigation and SAP self-checks. Names, skippable introduction and Classic cheats. Fewer interruptions, shorter issues and open-case continuation after Friday. Test incidents can be cleared by clicking.
Counterpart Tycoon simulates the difficult daily work of CSRs: demanding customers, unforgiving deadlines, operational surprises and enough process complexity to make a complete engine look refreshingly simple.
With a strong overview tool, the work could feel almost like Arcade Mode: clear priorities, visible ownership and useful information at the right moment. Reality, however, still has an unfortunate habit of looking like the 2000-era simulator—fragmented data, slow workflows and heroic dependence on human memory.
Play a few rounds. Then ask why the people keeping fleets moving should not have modern tools that keep pace with them.
No CSR was replaced during development. Several were probably still waiting for SAP.
Imagined and assembled by ROK.
SOUND & MUSIC
Set the office atmosphere.
Original procedural music and subtle feedback sounds in both Arcade and Reality Simulator.
Sound effectsClosures, financial actions, achievements, incidents and serious warnings
CSR CAREER FILE
Career & achievements
CAREER ACHIEVEMENT
Achievement
HR PERFORMANCE INTERVIEW
Management confidence reached 0%.
FRONT OFFICE DIRECTOR · CSM REVIEW
Customer satisfaction requires attention.
TOURNAMENT RESULT CHECK
Validate a result.
This local consistency check confirms that the entered result fields belong together. It is not server-verified proof of fair play.
Your successor has inherited the backlog, the Y4 queue and a suspiciously undocumented Excel file. You feel lighter already.
CLASSIFIED COMMANDS
Cheat codes
cheatsOpen this list
iddqdToggle score invulnerability
idkfaRestore all scores once
rosebudRestore all scores once, lovingly
butcherRemove half of all active cases
massacreRemove every active case
spawn[number]Create random cases, even beyond 100% workload
icanttakeitanymoreQuit the CSR life
PI EDITION · LOCAL PROGRESS
Your game progress stays here.
Best score, achievements, sound preferences and an unfinished week are saved only in this browser. No gameplay analytics is sent by CTPI. Clearing browser data removes progress; storage can also be cleared below.
Fictional learning cases
Names, identifiers and scenarios are fictional. This is a simplified process experience, not an operational procedure or an employee assessment.
Website delivery
The hosting provider processes technical requests needed to deliver and protect the website. Optional feedback uses a separate Microsoft Forms service when you open it.
